Training Program: LEAN Thinking (Service)

Objective:

To create a company culture of LEAN thinking that results in the elimination of all waste while providing your customer what they want, when they want it

Who Should Participate:

Owners, managers, technicians, installers, sales personnel, office personnel, warehouse personnel, etc. (entire company staff)

Benefits:
• Improves bottom line profits
• Gets the entire staff involved in identifying and eliminating waste and thinking about how to work smarter not harder
• Creates focus on continual constant company improvement
• Reduces employee fatigue and stress
• Provides your customer with what they want, when they want it

Training Description:
• Understand what LEAN thinking is and what LEAN thinking is not
• Uncover why lean thinking is valuable to the company, employees and customers
• Learn the eight common wastes that haunt all companies: motion, transportation, waiting, inventory, over processing, over production, and under utilized people
• Document waste that exists in your company by area: warehousing, sales, service, installation, office, ordering, etc. (template provided)
• Discover the tools that can eliminate the waste: standardized work, use of teams, batch reduction, layout, quality at the source, quick change over, value stream mapping, pull/Kanban systems, TPM, visual, cellular/flow, five S’s, and point of use storage
• Identify tools that would help eliminate waste as previously identified (template provided)
• Learn to value stream analyze systems to identify waste (group activity where we analyze some actual company systems)
• Understand how to establish logical flow of all systems (template provided) (group exercise dramatizing concept of flow)
• Learn the value of pull and Kanban systems when it comes to ordering parts and commonly used supplies
• Recognize the importance of constant continuous improvement – perfecting systems, practices and procedures
• Learn the power of working in teams to solve problems and create improvement
• Understand the role of the team facilitator in guiding the process
• Discover the ten rules for conducting Keizan (improvement) team meetings

• Learn to use problem solving tools: why diagramming, fish bone diagramming, affinity diagramming, and cause and effect diagramming (template provided)
• Participate in an exercise that creates a company improvement list (group activity with templates)
• Discover how LEAN thinking concepts can improve, your sales process, warehousing/inventory process, information systems process, purchasing process, customer experience process, etc.
• Learn to LEAN up the service and installation process with the development of job boxes: service box, electrical box, pipe box, roof vest installation box, relining box, gas and pellet repair boxes, and light off box (template provided)
• Prioritize project improvements and assign point persons and teams (template provided)
• Break out into small project improvement teams and utilize the lean thinking process (actually work on an improvement project)
• Understand the concept of: plan, try, evaluate and implement
• Learn how to sustain LEAN thinking activity over time: staff meetings, individual and company top ten list, individual, success board, etc. (examples and templates provided)

Training Program Length: Two day

Training Location: At your business or other suitable site

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